Bitesurge support
How can we help?
Get help with your account, a restaurant partnership, creator features, orders, or privacy. We aim to respond to support email within two business days.
Customer support
Sign-in, profile, Party, ordering, payment, and general app questions.
RestaurantPartner support
Onboarding, menus, orders, locations, and restaurant tools.
CreatorCreator support
Video submissions, moderation, attribution, and payout onboarding.
PrivacyPrivacy request
Access, correction, deletion, and questions about personal information.
Common questions
Bitesurge is in active development and preparing for its first public release. Email hello@bitesurge.com to ask for launch updates.
A host starts a Party and invites friends. Members can browse shared restaurant choices and vote on dishes together before anyone places an order.
Eligible, approved creator videos may receive attribution when they contribute to an item purchase. Earnings are subject to the current program terms, review periods, payout minimums, refund and dispute adjustments, and Stripe onboarding.
You can request permanent deletion in the app or follow the instructions on our account deletion page.
Order help
If you need help with an order, email support@bitesurge.com from the email on your Bitesurge account. Include your order number, restaurant name, and a short description. Do not send full payment card details.
Menu availability, preparation, acceptance, pickup, cancellations, and refunds can depend on the restaurant and payment status. We’ll use the information available to help route and resolve the request.
Safety and content reports
Use in-app reporting tools when available. For urgent account or content concerns, email safety@bitesurge.com. If anyone is in immediate danger, contact local emergency services first.
Still need a hand?
Send us a clear description and the email address associated with your account. Our support team will follow up.
Email support